Customer Service Survey

By completing this survey, you will help us understand the Hope and Area Recreation Centre customer experience and identify any service gaps. The survey results will help inform future program planning, customer and site user experience, and overall report cards for the facilities. The deadline to complete the survey is Friday, April 19, 2024 at 12 noon. 

How long will the survey take to complete?

3-5 minutes.

If I have no feedback, may I skip questions?

Yes, please feel welcome to skip any questions.

Any tips?

Be sure to click submit at the end of the survey. 

Can I complete a paper survey instead? 

Yes, paper copies of the survey are available at the Hope and Area Recreation Centre. If you want a copy of the survey mailed, call 604-702-5000 or email leisure@fvrd.ca.

How will you use my data?

• The personal information on this form is being collected in accordance with Section 27 of the Freedom of Information and Protection of Privacy Act, RSBC 1996 Ch. 165. 
• The personal information collected on this form will only be collected, used, and disclosed for the purposes of administering matters with respect to the FVRD's public engagement portal to allow residents to view current projects and provide their feedback, opinions, and ideas. 
• Questions with respect to the collection, use, and disclosure of the personal information being collected on this form may be directed to the Fraser Valley Regional District Privacy Officer and Head of Freedom of Information and Privacy at 45950 Cheam Avenue, Chilliwack, BC V2P 1N6; by telephone at 604-702- 5000 or toll-free at 1-800-528-0061; or by email at FOI@fvrd.ca.

How do I submit my questions?

If you have any questions about the survey or the Hope and Area Recreation Centre, contact us at leisure@fvrd.ca or 604-702-5000.